TAUG 2007 Schedule: Sessions with CAE Credit

Michael Gelb, the TAUG 2006 key note speaker, is back due to the acclaim for his talk in Savannah. Gelb is an internationally renowned author, speaker, and consultant. In this dynamic, highly-engaging speech, Gelb will show you how to stay centered and choose the most creative response to a variety of challenging situations. You will develop new and effective ways of perceiving, understanding, and responding to conflict to create win/win outcomes.
The highlight of the program will be a demonstration of the martial art of Aikido ("the way of harmonious energy"), including audience participation. This unique approach to conflict management will then be applied to specific business issues related to negotiation, inter-personal problem-solving, and leadership.

In this session, you’ll learn about the critical leadership competencies important to your organization’s success and effectiveness in the technology arena – and discover how you can implement them to benchmark and improve your current performance.

Personas: Senior Executive
Versions: All

TMA Resources Staff Liaison: Barry Michaels

Presenters:
Michael Clementi, American College of Physicians (ACP)
Nancy Connors, American College of Physicians (ACP)
Jim Ogle, American Academy of Orthopaedic Surgeons (AAOS)
Dave Pede Radiological Society of North America (RSNA)
Bob Murray, American College of Physicians (ACP)

Back by popular demand, this session presents practical ideas for protecting your organization’s most valuable asset – your customer data. From creating a secure mindset for staff, to protecting credit card information , this session will cover a variety of ideas that you will be able to bring home with you – after passing through airport security, of course.

Personas: Systems Administrator
Versions: All

You spend countless hours creating the perfect marketing messages and developing the most creative direct mail packages, so it’s imperative that the communications get to the correct people. In this session, TIMSS users will share examples of building powerful marketing databases and how to segment data for the best ROI.

Personas: Exhibition Manager, Marketing Manager, Meetings Manager, Membership Manager, Subscriptions Manager, Advertising Manager
Versions: All

TMA Resources Staff Liaison: Steve Coolbaugh

Presenters:
Tony Rossell, Marketing General
Curt Powell, Marketing General

Many community based organizations rely on volunteers on a daily basis. Listen as they share the best practices for recruiting, engaging, and most importantly keeping volunteers.

Personas: Everybody
Versions: All

TMA Resources Staff Liaison and Presenter: Tammy Linskens

Presenter: Marti Stegall, YMCA of Greater Charlotte

What other applications can work with TIMSS and Personify? Hear examples of how successful associations work with their technology partners to empower their organizations and align their products and services with the organization’s mission (one of the seven measures).

Personas: Senior Executive, Everybody
Versions: All

TMA Resources Staff Liaison: Sean Bauer

Presenter: Sherry Keramidas, Regulatory Affairs Professionals Society (RAPS)

Associations are using innovative techniques for recruiting new members and retaining existing ones. Membership directors will share some of their most successful ideas, including how to set up and manage an electronic membership program. Learn how your peers are using TIMSS to run these and other programs most efficiently.

Personas: Marketing Manager, Meetings Manager
Versions: All

TMA Resources Staff Liaison: Diane Urbanski

Presenters:
Melinda Reynolds, ACI International
Lynne Marcus, Marcus & Co.
Joy Raether American Psychiatric Association

Customer service professionals, this is your chance to talk to your colleagues about best practices in the field and how to use TIMSS to improve customer service practices, policies, and procedures. Topics may include how to improve call response times, training techniques, and how to incorporate order entry into your call center. Find out what works, what doesn’t, and how you can take your customer service department to the next level.

Personas: Call Center Manager, Call Center Representative
Versions: All

Tapping into one of the Seven Measure of Successful Associations (data-driven strategies) from the best-selling book of the same name, this session not only defines “balanced scorecard” , but also gives you a roadmap of how to bring this concept to life within your organization. The session leaders will provide you with guidance on how to develop and implement a balanced scorecard for your organization – and talk about what data you need to collect and why.

Personas: Senior Executive, Marketing Manager, Everybody
Versions: All

TMA Resources Staff Liaison: Tom Brantigan, Patty Gannon

Presenters:
Margaret Ann Jordan, Society of Actuaries (SOA)
Tracy Barron, American Association of Critical Care Nurses (AACN)
Chris Bauman, American Society for Quality
Tom Brantigan, TMA Resources

Back by popular demand! One of the most highly rated sessions at TAUG 2006, project management experts from world-class associations will show you how to prioritize and manage your IT project portfolio, within the context of organizational priorities. Allocate resources, and work with vendors like TMA Resources, so projects are completed on time, within budget and in a quality fashion. Retain, retrain, and develop your IT staff, and build solid relationships with internal customers to satisfy their expectations. Several proven take-a-ways, templates, and examples will be distributed.

Personas: Senior Executive, Systems Administrator, Everybody
Versions: All

TMA Resources Staff Liaison: Sonja Hutton

Presenters:
Bob Murray, American College of Physicians (ACP)
Nancy Connors, American College of Physicians (ACP)
Michael Clementi, American College of Physicians (ACP)

This is the first of a two-part series for accountants. This informal discussion will provide you with the opportunity to learn how other organizations are handling credit card processing and lockbox processing. Come prepared with you list of challenges and solutions.

Personas: Accounting Manager
Versions: All

TMA Resources Staff Liaison: Charlene Goldstein
Moderator: Olimpia Ballmaier, Radiological Society of North America, (RSNA)

Whether we like it or not, our best business decisions are more and more frequently based on data. Fact-based decision making is rapidly replacing "gut-feel-seat-of-the-pants" decision making. That means that the quality of your data is central to the accuracy of your strategic planning. Learn about software profiling tools that others are using to identify data anomalies and other problems with their data. See how these tools are being used to dramatically improve data quality.

Personas: Call Center Manager, Certification Manager, Exhibition Manager, Marketing Manager, Meetings Manager, Membership Manager, Subscriptions Manager, Advertising Manager
Versions: All

TMA Resources Staff Liaison: Steve Coolbaugh

Got a great Crystal report that everyone back at the office just loves? Here’s your chance to get the recognition you deserve, from the people who really appreciate a well-crafted report. Or, maybe you’ve got the perfect report in mind, but just haven’t been able to figure out how to make it a reality. Join the Crystal Reports Swap Meet, where the experts gather to show off their best reports and pick up new ideas and pointers from friends. (Be sure to bring examples of the reports you’ve created, and be prepared to share.)

Personas: Call Center Manager, Call Center Representative Certification Manager, Exhibition Manager, Marketing Manager, Meetings Manager, Membership Manager, Subscriptions Manager, Transcript Manager
Versions: TIMSS 6, Personify

Bring your ideas and experiences to the second of two sessions targeted toward accounting experts. Topics that will be discussed include secrets of month end closing, financial reporting and preparing for your audit.

Personas: Accounting Manager
Versions: All

TMA Resources Staff Liaison: Charlene Goldstein
Moderator: Olimpia Ballmaier, Radiological Society of North America, (RSNA)

As associations grow and develop new products and benefits, they must be able to do business with more diverse audiences, who often do not fit the profile of the average member. As your target audiences change, your marketing messages must also change. In this session, TIMSS customers will share their dilemmas and solutions for over-coming the challenges of marketing to people who are different ages, live in different regions, and have different needs and wants.

Personas: Exhibition Manager, Marketing Manager, Meetings Manager, Membership Manager, Subscriptions Manager, Advertising Manager, Everybody
Versions: All

TMA Resources Staff Liaison: Bridget Serchak

Presenters:
Tim McCreight, American Institute of Chemical Engineers (AICHE)
Curtis Nunley, American Society of Civil Engineers (ASCE)